Terms and Conditions


Fonden VisitAarhus
Hack Kampmanns Plads 2,3,8
8000 Aarhus C
TLF: +458731 5010
CVR: 17579339



Fonden VisitAarhus accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order. 

When paying with Visa Electron and Mastercard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.

Fonden VisitAarhus uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Fonden VisitAarhus's own website also uses encryption with SSL protocol.


Delivery and Shipment

The delivery time for your order is 0 - 21 dage.
Fonden VisitAarhus uses PostNord - Privat for shipment of your ordered items. Freight cost is calculated from the weight and handling of the items.
You can choose to have your shipment sent with delivery to your home address 


If you regret your purchase (Withdrawal)

Fonden VisitAarhus offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.
Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om citycard@visitaarhus.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

VisitAarhus accepts no responsibility for canceled events or activities. VisitAarhus also cannot be held responsible for closed or full museums, attractions or activities. VisitAarhus is not responsible for canceled or delayed transportation. VisitAarhus cannot guarantee that the included parking is available since it is in a public parking garage.


Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Fonden VisitAarhus to evaluate the item's condition.


Customer & Privacy Policy 

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Fonden VisitAarhus, we need the following information:

 . Name
 . Address
 . Phone number
 . Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with Fonden VisitAarhus, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for Fonden VisitAarhus have access to the information recorded about you.

The data manager in Fonden VisitAarhus is: Klaus Kristensen.

We do not store and transmit customer information encrypted.

As registered with Fonden VisitAarhus, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact citycard@visitaarhus.com .



On www.aarhuscard.dk, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.


Log Statistics

We use log statistics at www.aarhuscard.dk,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic is only used with the purpose to improve Fonden VisitAarhus's website. 


Consumer Protection

Learn more about your consumer protection when paying online with PensoPay's payment service solution:

In the event of a complaint, our e-mail address must be stated: citycard@visitaarhus.com and the website on which you purchased the item.
A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg.
You can appeal to the Center for Complaints through the Complaints Portal for the House of Commons (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform.


Withdrawal form 

This form will only be completed and returned if the right of withdrawal is invoked.

- To [insert the trader's name, physical address and, where appropriate, fax number and email address of the trader himself]: 

- I / We (*) hereby announce that I / We (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*) 

- Ordered it (*) / Received it (*) 

- Consumer's name (Consumer's names) 

- Consumer's address (Consumer's address) 

- Consumer's signature (Consumer's signatures) (only if the contents of the form are communicated on paper) 

- Date 

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